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| Ordering & Shipping Options |
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- How do you know so much about canes?
- I don't have access to a computer. Can I order over the phone? What are your hours?
- I don't like to order over a website. Do you have a fax machine?
- What happens to my credit card information after you're done with it?
- How can I get a flat fee shipping and handling cost?
- I want an extra tall cane or hiking staff -- what does it cost to ship?
- I want a walker and/or a cane stand shipped to me -- how much does that cost?
- I don't want to order something today -- I just want to ask questions about mobility aids -- are you OK with that?
- I want to order an expensive item that I can't pay for all at once -- do you have a layaway or payment plan?
- I ordered something over the website, but now I want to change my order -- how?
- This cane is a gift for someone else -- can you ship it to them, and include a card?
- This cane isn't what I wanted at all -- how do I return it?
- You said the canes would be here today, and they're not. Now it's too late for his present.
- How long will it take to receive my cane order?
- Do you have a catalogue or newsletter, to tell me what's new?
- I saw a cane I liked in your eBay store, "Canes For All Walks of Life". I don't want to go through eBay, or Paypal. What are my choices?
- How do you know so much about canes?
I've been a cane/crutch/walker user on and off for 30 years, due to osteoarthritis, post-surgical needs, and several other problems. I've used a cane full-time for the past few years, and am gradually using it a bit less. It took some getting used to, believe me! I do not try to replace the advice of your physical therapist or medical professional -- I just offer experienced, practical advice you can check for yourself with your own doctors. Sometimes when you call with questions, I can hold the very cane you are asking about while answering them! Hopefully I can answer most of your questions, or do a bit of research for you.
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- I don't have access to a computer. Can I order over the phone? What are your hours?
Yes. Call 1-800-346-6400 in the USA and Canada, and 1-434-591-1125 in Central Virginia. You can even fax me at 1-434-591-1129 from anywhere on the planet ... I am sorry to say we cannot afford to put out a catalog right now, so we invite you to make copies of the items you like right off the computer. And save your old catalogs! We are formally open from 10-6 Mon-Fri, and sometimes Saturdays, only not so late... since we are on the East Coast, in Virginia, use that time zone to calculate when to call. I have been known to answer even on Saturdays, when too close to the phone ...!
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- I don't like to order over a website. Do you have a fax machine?
Yes, we do. The fax is on 24/7, so send at 3 a.m. if you want! 1-434-591-1129.
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- What happens to my credit card information after you're done with it?
Information sent directly through the website, as when you place your own order, is NOT stored anywhere in your account when finished being processed for the charge. No one here at Canes Galore has access to that information. We do this deliberately to avoid any security problems, which we have never had. We also shred documents with personal information on them daily.
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- How can I get a flat fee shipping and handling cost?
Shipping is based on the carrier, the type of shipment, the zip code/postal code/country being sent to, and the weight and measurements of the box being sent. We only add a bit for handling to each order, and the rest is exactly what the carrier charges us for the shipment. We would be glad to send you an estimate of these costs by email -- be as detailed as possible about your shipment's contents and shipping address.
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- I want an extra tall cane or hiking staff -- what does it cost to ship?
If they are so long they need a special box, I only charge $1 more, for a total of $9 for up to three, plus accessories.
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- I want a walker and/or a cane stand shipped to me -- how much does that cost?
It would cost about $20. I would need more information, like the zip code it is going to, to confirm that amount.
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- I don't want to order something today -- I just want to ask questions about mobility aids -- are you OK with that?
More than OK -- I love to talk about walking canes and mobility issues, and accessibility, and conditions that cause us to need to use a cane or walker, and ... and ... more canes!
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- I want to order an expensive item that I can't pay for all at once -- do you have a layaway or payment plan?
We do not have an official layaway plan, due to the record-keeping involved, but I can accommodate an order paid within 30 days: email valery@canesgalore.com to arrange an order to be paid in full with 2 payments over 30 days. Pay half up front when you place the order, and pay the second half within the next 30 days. You can pay by Paypal, credit card, money order or bank check. No personal checks. Items ordered would not ship to you until paid in full. You can use two methods of payment, if you wish (for example, pay with credit card for the first half, and send a money order for the second half). If this payment plan is used, it takes up much more time/effort than the usual purchase, so we will keep 20% of your first payment if you change your mind about completing the purchase, or return it within 30 days of the purchase, for any reason. ASK FOR THE 30-DAY PAYMENT PLAN WHEN YOU EMAIL VALERY@CANESGALORE.COM.
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- I ordered something over the website, but now I want to change my order -- how?
I have no problem changing an order, but if I've already cut your cane, and you change the order AFTERWARDS, there may be some complications. Catch it before it goes out in the mail and you can save shipping charges, at least. It will be handled on a case-by-case basis. Please call me at 1-800-346-6400 as soon as possible.
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- This cane is a gift for someone else -- can you ship it to them, and include a card?
Yes -- I will ship to a second address. When requested, I send the receipt to the buyer. The buyer can be sent a tracking number if I have an email address. A note or card can be included at no extra charge, but you have to specifically ask for it when you place your order, including what occasion and what you want written inside. I have generic cards in addition to birthday and holiday cards.
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- This cane isn't what I wanted at all -- how do I return it?
If you have any doubts at all about a cane, do NOT have me cut it for you. Then it is returnable within 30 days. If it is cut, it becomes harder to resell, so is non-returnable. You may get a merchandise credit with Canes Galore for a later purchase, or be charged a restocking fee. Depends on the circumstances. I have a 30-day money-back guarantee in place for all new items that are returned in the same condition. Shipping and handling fees are non-returnable, unless the error is our fault.
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- You said the canes would be here today, and they're not. Now it's too late for his present.
I can give you an approximate date of delivery. All shipments have a tracking number, and you can track it, or I can do it for you. Canesgalore cannot be responsible for delayed, lost or stolen items in the hands of the carrier. If you need a guaranteed delivery date, I can arrange that through most carriers for an increased S&H fee. Be prepared to pay anywhere from $30-$120 within the USA to get guaranteed express or overnight delivery whether by US Mail, or UPS or FEDEX. If not delivered on time, which only happened once this past Christmas seaso, then we can file for a refund of the extra paid amount, and refund it back it to you.
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- How long will it take to receive my cane order?
If it is in stock, I can have it to you in 2 to 4 working days. You can also request a shipment by FEDEX even faster. I will ship it to you any way you request, so long as you foot the bill.
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- Do you have a catalogue or newsletter, to tell me what's new?
NO CATALOGS are currently available -- the website is our virtual catalog, and the most up-to-date information available. Our newsletter will come out monthly or less -- you can unsubscribe at any time. The first issue is planned for September 2006.
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- I saw a cane I liked in your eBay store, "Canes For All Walks of Life". I don't want to go through eBay, or Paypal. What are my choices?
Call me, please. We can do this over the phone, with a credit card, or you can send a money order. Items paid with a money order are not sent until the payment arrives.
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