Shipping and Returns:

Items are usually returnable within 30 days of purchase. This policy does not apply to damaged 'dinged' or discontinued items, that have been advertised as such, or items that have been special-ordered, altered or trimmed shorter.

The buyer is responsible for providing the seller with information about the item(s) being returned, including the original 4-digit order number, and the reason for the return. No refund can be granted if this information is not provided, or if the 30 days limit is passed.

You must include a copy of the original order in the box, with the return, in order to receive credit.

RETURN ADDRESS:

CANES GALORE INC.

1008 WILLOW RIDGE ROAD

TROY, VA 22974

The seller is responsible for replacing the item or refunding the cost of item, not including the shipping and handling fees, which are non-refundable. A restocking fee of 10% of purchase price will be charged, in most cases, and subtracted from the refund total. No restocking fee is charged for items returned due to our error, of course.

Canes Galore Inc. is not responsible for lost or misplaced deliveries due to incorrect shipping information supplied to us by the buyer, and recommend insurance be purchased for items over $100.00 that do not automatically have it.

We ship via USPS Mail, UPS and FEDEX services. We do not guarantee specific date and time delivery. We can provide tracking numbers for shipments, upon request, as soon as the shipper has assigned one, usually within 24 hours.

If there is a problem or question about these policies, please contact Valery Lytle at valery@canesgalore.com or 1-800-346-6400 (Virginia, USA).