Canes Galore Inc. is not responsible for lost or misplaced deliveries due to incorrect shipping information supplied to us by the buyer, and recommend insurance be purchased for items over $100.00.
We ship via USPS Mail, UPS and sometimes other services. We do not guarantee specific date and time delivery. The shipping company may guarantee arrival date/time. We can provide tracking numbers for shipments, upon request, as soon as the shipper has assigned one, usually within 24 hours of shipment.
If the item is damaged by the shipper, then pictures of the box and item(s) are required in order to file a damage claim, and all information supplied to us within 2 work days of receiving it damaged. We cannot guarantees damages will be paid by a third party.
We ship WORLDWIDE via USPS International Mail. Size, destination and weight determine cost. We will accommodate requests for Express shipments when possible, but we CANNOT promise a specific date of delivery due to circumstances beyond our control when in the system, including possible delays by Customs.
OUTSIDE USA SHIPMENTS may be subject to local VAT, Customs or tax fees - the person or business receiving the shipment is responsible for these fees/taxes, not Canes Galore Inc. Contact your local Customs Office with any questions before you buy. We cannot tell you how much these fees might be, as every country on the planet is different! We do not ship items as 'gifts', but as merchandise.
Note: If you request we use your own UPS or FEDEX account to bill to, there is a $20-$30.00 handling charge added for each shipment we prepare. We will try to accommodate any request, but regretfully, are not always able to do so.
Items are usually returnable within 30 days of purchase. This policy does not apply to items sold as damaged 'dinged' or discontinued items, that have been advertised as such, or items that have been special-ordered to your specifications, altered or trimmed shorter, or showing wear and tear.
The buyer is responsible for providing the seller with information about the item(s) being returned, including the original order number, and the reason for the return. No refund can be granted if this information is not provided, or if the 30 days limit is passed. No used item can be returned, as it has lost value. If there is a problem with the item, it needs to be reported immediately, so we can get the manufacturer involved in a replacement, or credit toward another purchase.
You must include a copy of the original order in the box, with the return, in order to receive credit.
9831 CRESTWICK DR
DALLAS, TX 75238
The seller is responsible for replacing the item or refunding the cost of item, not including the shipping and handling fees, which are non-refundable. A restocking fee of 20-50% of purchase price may be charged, and subtracted from the refund total. If you received free shipping for the item you are returning, then the original shipping cost will be subtracted from your return amount, prorated in case of multiple items when less than the full order returned. No restocking fee is charged for items returned due to shipping damage or our error, or a manufacturer's defect.
Return postage is the responsibility of the buyer. When shipped to you via UPS, and item is being returned due to our error, we can usually arrange for UPS to pick up within a week-10 days, at no cost to you. If it was our error and sent via USPS, we can usually send you a return label, or credit your cost of return shipping, in the least expensive way and agreed to beforehand.
If there is a problem or question about these policies, please contact Jonathan Toombs at [email protected] or 1-800-346-6400 (Texas, USA). Glad to discuss it with you.