🛍️ Returns & Refunds FAQ – Canes Galore

❓ What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be unused, in original condition, and returned with all original packaging for a full refund or exchange.

❓ How do I start a return?

To initiate a return, please contact our support team at [your email] or use the Returns Form on our website. We’ll issue a Return Merchandise Authorization (RMA) and provide shipping instructions.

❓ Do I need to pay for return shipping?

Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect upon delivery. We recommend using a trackable shipping method for your protection.

❓ What items are non-returnable?

• Custom canes

• Used or damaged items not due to shipping

• Clearance or final sale items

❓ When will I receive my refund?

Refunds are typically processed within 5–7 business days after we receive and inspect your return. The refund will be issued to your original form of payment.

❓ Can I exchange an item?

Yes! If you'd like a different style, size, or color, we’re happy to process an exchange. Please contact us first to confirm availability and initiate the process.

❓ What if my item arrives damaged or defective?

If your item arrives damaged, please contact us within 3 business days of delivery with photos. We’ll quickly arrange a replacement or refund at no cost to you.

❓ Can I return a cane I used once?

Unfortunately, we cannot accept used canes for hygiene and safety reasons unless there is a defect or warranty issue. Please measure and review product specs before purchasing.

❓ Where do I send my return?

Once you’ve received your RMA, we’ll provide a return address with clear instructions. Returns without an RMA may not be accepted or processed.

❓ Who can I contact with questions?

We’re here to help! Contact our support team at:
📧 canes@canesgalore.com
📞 1-800-346-6400