Canes Galore Return Policy – Easy 30-Day Returns
🛍️ Returns & Refunds FAQ – Canes Galore
❓ What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused, in original condition, and returned with all original packaging for a full refund or exchange.
❓ How do I start a return?
To initiate a return, please contact our support team at [your email] or use the Returns Form on our website. We’ll issue a Return Merchandise Authorization (RMA) and provide shipping instructions.
❓ Do I need to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect upon delivery. We recommend using a trackable shipping method for your protection.
❓ What items are non-returnable?
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Custom canes
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Used or damaged items not due to shipping
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Clearance or final sale items
❓ When will I receive my refund?
Refunds are typically processed within 5–7 business days after we receive and inspect your return. The refund will be issued to your original form of payment.
❓ Can I exchange an item?
Yes! If you'd like a different style, size, or color, we’re happy to process an exchange. Please contact us first to confirm availability and initiate the process.
❓ What if my item arrives damaged or defective?
If your item arrives damaged, please contact us within 3 business days of delivery with photos. We’ll quickly arrange a replacement or refund at no cost to you.
❓ Can I return a cane I used once?
Unfortunately, we cannot accept used canes for hygiene and safety reasons unless there is a defect or warranty issue. Please measure and review product specs before purchasing.
❓ Where do I send my return?
Once you’ve received your RMA, we’ll provide a return address with clear instructions. Returns without an RMA may not be accepted or processed.
❓ Who can I contact with questions?
We’re here to help! Contact our support team at:
📧 canes@canesgalore.com
📞 1-800-346-6400