Refund policy

We want you to carry your cane proud — and that starts with it being the right cane. Here's how we make that easy.

WRONG SIZE? EXCHANGES ARE FREE.
If your cane isn't the right length, email canes@canesgalore.com within 30 days. We'll email you a prepaid return label and ship your replacement free. No forms, no fees, no lectures. (This is also a good time to mention: most wooden canes can be cut to your exact size before we ship — just add your measurement in the order notes when you order.)

RETURNS & REFUNDS
Changed your mind? No problem. Return any unused cane in its original condition within 30 days of delivery for a full refund of the product price to your original payment method. Buyers cover return shipping on refunds (exchanges ship free both ways, as above). Refunds are processed within 3 business days of the cane arriving back to us.

ARRIVED DAMAGED OR DEFECTIVE?
Email us a photo within 7 days of delivery and we'll make it right at no cost to you — replacement or refund, your choice. No need to ship anything back until we've talked.

HOW TO START ANY RETURN
Email canes@canesgalore.com with your order number (it starts with CG#) and what you'd like to do. We answer within one business day, Monday–Friday.

Canes Galore is a veteran-owned small business. We treat returns the way we'd want to be treated — quickly, fairly, and like adults.

One exception: canes we’ve custom-cut to your measurement can’t be restocked, so they’re exchange-only — and if we ever cut one wrong, we’ll fix our mistake free, full stop.